In this full-time role, you’ll use your strong customer service experience and problem-solving skills to engage with clients and address loan payment inquiries, particularly with a focus on overdue payments and related collections activities.

Ideal candidates will have a proven history in customer service and enjoy a structured role with clear monthly targets. They will be supported by an experienced loan collections team, who will provide on-the-job training to maximise growth in the role and across the broader business.

The successful candidate will be responsible for the following key tasks:

• Communicating with clients regarding loan repayments and implementing appropriate solutions.
• Daily monitoring of payment dishonours, sending of arrears letters, and updating client account records.
• Participation in team tasks, such as lodging security caveats, skip tracing, checking PPSR details, and coordinating asset recovery efforts.
• Liaising with Mercantile Agents on active files and cases to enhance recovery success.
• Working with Auction Groups on asset valuations and sales for surrendered and repossessed goods.
• Preparing records for potential legal action.
• Ensuring internal systems, databases, and file records are consistently up to date

We’re looking for someone who brings the following attributes to our team:

• A strong commitment to customer service and clear, confident and respectful communication style.
• A proactive and motivated approach.
• Ability to learn and adhere to established procedures.
• High attention to detail and sound time management skills.
• The ability to work both independently and within a collaborative team.
• A positive attitude and willingness to learn.

Your experience & qualifications:

• Previous Collections experience is not necessary, but equally respected if so.
• High computer literacy is essential.
• We’re looking for someone eager to learn, grow, and build a successful career in the industry.